FAQs
Booking & Pricing
Get transparent answers to your questions—from instant quotes and fixed rates to payment options and cancellation policies. We keep pricing simple, so you know exactly what to expect with no surprises.
Do your prices change based on time of day?
No. Malacab offers fixed pricing at all hours—no surge pricing, ever.
How far in advance should I book?
For online, app, or phone bookings, we often don’t need much notice. However, to guarantee availability—especially during holidays—we recommend booking at least 24 hours in advance.
Vehicles & Luggage
Our fleet ranges from luxury sedans to spacious vans—all equipped to handle standard luggage. Specify during booking for the perfect vehicle match.
Can I book a Tesla for airport pickup?
Yes, our Tesla Model Y is available for pre-booking. It’s perfect for eco-conscious travelers.
How many suitcases fit in the minivan?
Our 7–8 seater Mercedes vans fit up to 6 suitcases comfortably.
Timing & Pickup
We track flights for airport arrivals and meet you on time, every time. For other pickups, your driver arrives 10 minutes early—just share your location details when booking.
What happens if my flight is delayed?
No worries—we track your flight in real-time and adjust our pickup schedule accordingly.
Where do I meet my driver?
Your driver will be waiting just outside the arrivals gate with a name sign, and you’ll also receive a text or app notification.
Payment Options
Pay securely online via credit/debit card, PayPal, or in cash (EUR/GBP) to your driver. Simply select “Prepay Online” during booking if you’d prefer to pay in advance.
Do you accept contactless payments?
Absolutely. We support cash, card, and contactless options including Apple Pay and Google Pay.
Can I split payment with another passenger?
At this time, we ask for one payment per trip, but you’re welcome to arrange this privately with your fellow traveler.
App & Contact
Book seamlessly through our mobile app or contact us 24/7 via WhatsApp, phone, or email for instant assistance—we’re here to help at every step.
Is it faster to book through the app?
Yes, our app saves your information and preferences for an even quicker booking process.
Can I chat with support through WhatsApp?
Definitely. Click the WhatsApp icon on any page to connect instantly with a team member.
